My router and computer won’t let me connect to 2.4ghz uplink

General
1

My router and computer won’t let me connect to 2.4ghz uplink once I change it on the wizard

This is through windows

It just doesn’t recognise my SSID or password and therefore won’t let me continue

Could someone forward a suggestion ?

2

Hi could someone please assist

When I change the setting on the wizard to have wifi uplink no Ethernet the windows / computer does not accept my password or SSID

Why is this ?

Thanks

3

Is this the problem?

  • using your computer to connect to a HaLowLink 1 via wifi
  • selecting 2.4 uplink on the wizard page
  • your computer disconnecting from the HaLowLink 1

Currently, due to how it’s trying to use the same chip for both 2.4 uplink and as a 2.4 AP, you cannot do the initial configuration of the 2.4 uplink while connected to the device. Instead, if you want to setup a 2.4 uplink, connect to your HaLowLink1 via USB-C or ethernet. Once it’s correctly setup, you will then be able to use its 2.4 WiFi again.

Sorry about this. It will be partially resolved in our next release (2.7), which should be out within the next month.

4

Hi James

Yes this is the issue, it just keeps saying unable to save changes

That’s great to know and I’ll tinker and hopefully come up with success

Thanks

Rich

Rich Jones

5

Hello James

Thanks again for the help

An issue I was having also was identifying and trying to use the Ethernet cable however it would then not allow me to access 192.168.12.1 or 192.168.1.100

I tried to adapt the router however to no avail

Do you have any further suggestions ?

Rich Jones

6

Hello again James,

I have tried all different combinations and I cannot get the uplink to work with the Ethernet cable

I must be doing something wrong when configuring it originally

It allows me now back into the home page however the Ethernet does not show an IP address nor when I try to uplink it will not connect

What do you suggest ?

Rich

7

Hi Rich,

Sorry you’re having a rough time with this. Do I understand correctly that:

  • you have plugged your laptop into the LAN or USB-C port of the HaLowLink1 (with a green status LED)
  • you’ve gone to 192.168.12.1 and selected a 2.4 uplink on the wizard
  • you’ve gone back to the home page and entered the SSID and password for the 2.4 uplink
  • the 2.4 uplink remains disconnected

I’m a bit confused, because you mention that the ‘Ethernet does not show an IP address’, but I’m not sure which ethernet this is.

Perhaps you can attach a screenshot of your homepage so we can check that you have a 2.4 Uplink and see its connection status?

Alternatively, if you just want to use ethernet for the uplink, you don’t need to do anything. Just reset the device (hold down mode button on the bottom until it’s flashing green) and connect the WAN ethernet port of your HaLowLink1 to an ethernet port on your router.

8

Hi James,

Thanks so much for getting back to me and I’m really sorry to bug you.

Yes what you have said is correct and what is happening.

The difference now is that this message no longer comes up as below (this was prior to connecting the cable)

however now when I press save and apply it does not actually do anything at all. Doesn’t connect and just stays stagnant (without this message)

I have turned the AP off and on many times as per instructions which resets it however each time I get to this point

484E649F-36C7-495A-ADAE-BDF0C7830FAB.jpg1170×906 171 KB

Apologies for the confusion re IP address I was just trying to get anything to work and was following the bellow

B50DC629-481E-424D-BE84-95ABEE87B25A.png1170×769 109 KB

This is my AP device

6EF093EC-FC6A-482E-B22A-E77DAE957957.jpg1170×1507 328 KB

Sadly I have an old rubbish ACER with a USB C port and a Lenovo without a port

Apple would be better and I am working toward this

Do you have any advice ?

I’ll get there just some guidance would be great thanks :folded_hands: :laughing:

Rich Jones